>  Terms and conditions

 

APPLICABLE GENERAL CONDITIONS DURING AN ONLINE BOOKING ON THE SITE " WWW.RENTACAR.FR "

THE PREAMBULE

The present General Conditions apply to any online Reservation, such as this term is defined below, concluded by the Tenant, the private individual or the professional by means of Sites such as this term is defined below, dedicated to the rent of short-term Vehicles by the members of the network RENT A CAR. (Below "Sites").
This network includes on one hand the RENT A CAR company and its Agencies which can be franchisees sole traders.

DEFINITIONS

Agency (ies): agency exploited by RENT A CAR or its subsidiaries, the members of the network of Franchise, sole traders where is put back the Vehicle object of the online Reservation. The franchisees are sole traders having the capacity to set freely their prices.
Except particular agreement, the taking possession and the return of the Vehicle are made with the Agency specified during the online Reservation.

Cancellation: cancellation of the online Reservation in the conditions below.
To be taken into account, this Cancellation must be notified to RENT A CAR by fax, by e-mail or still by mail arrived before the deadlines planned below.

Voucher of reservation: e-mail sent to the Tenant in continuation of the on-line Payment confirming the on-line Reservation.

General conditions of Rent: measures applicable to any Rental agreements. The General Conditions of Rent and the Guide of the general Conditions of rent are available on Sites and/or in Agency.

Rental agreement: the Rental agreement governs the relations between the Tenant and RENT A CAR. He establishes a quite inseparable one with the online Reservation and defines the applicable rules in the relations between the Tenant and RENT A CAR.
During the taking possession of the online reserved Vehicle, the Rental agreement is put back to the Tenant.
The Rental agreement includes Particular Conditions which resume the modalities arrested during the online Reservation, the General Conditions of Rent, the index card called "State of the Vehicle", the financial conditions arrested during the online Reservation and the invoice.
In case of contradiction, the capacities of the Rental agreement signed by the Tenant during the taking possession of the Vehicle in Agency prevail over capacities arrested during the online Reservation.

Tenant: the natural or legal entity which, by accepting the present conditions, ends the on-line Reservation and which, allowing exception duly accepted by the Agency, is signatory of the Rental agreement, is responsible for its execution, handles the guarding of the Vehicle and is jointly responsible for it with the driver and/or the additional driver.

Modification: demand of the Tenant to see modifying the one or other one of the conditions of the on-line Reservation (for example category of the Vehicle, date of taking possession, etc.). The demand of Modification must be notified to RENT A CAR by fax, by e-mail or still by mail arrived before deadlines planned below.

Means of payment: electronic Ways of payment appearing on sites and being able to be certain approved bank cards or still "dematerialized" means of payment.

Options: additional insurances, complements to protection, supplements and optional services signed by the Tenant during the conclusion of the Rental agreement and\or in Agency during the taking possession of the Vehicle. The description of the Options is available on Sites and\or in Agency.

Paiement : Règlement de la Réservation en ligne par les Moyens de Paiement acceptés par RENT A CAR et indiqués sur les Sites.

RENT A CAR : désigne la société RENT A CAR, société anonyme au capital de 3.990.400 € dont le siège est à Paris (75015), 1 rue Antonin Mercié, immatriculée au registre du commerce et des Sociétés de Paris sous le n°310 591 649 et son réseau d’Agences.

Payment: payment of the on-line Reservation by Means of payment accepted by RENT A CAR and indicated on Sites.

Site: computing tools published by RENT A CAR dedicated mainly to the rent of short-term Vehicles by the Agencies of the network RENT A CAR.

Price list: financial measures applicable to the rents granted by RENT A CAR resulting from the conclusion of an on-line Reservation. This Price list is different from that applicable and available in Agency and/or shown in this one.

Vehicle: the passenger car (VP) or the light commercial vehicle (VUL) provided the Tenant and the driver jointly responsible.

GENERAL FRAMEWORK

According to the place of the taking possession of the Vehicle, you proceed to the on-line Reservation with RENT A CAR or with an Agency, an independent storekeeper, a member of its network which acts under its own responsibility and which provides you with Vehicles. For more precision, you can refer to the General Conditions of Rent.

After you sent to the Agency by Sites a demand of on-line Reservation, and after you proceeded to the Payment of this one, your on-line Reservation is definitive.
By proceeding to an on-line Reservation, you benefit from the Price list indicated on Sites. Other tariff regulations are applicable to the rents made directly in Agency.

You have to acquaint and accept the General Conditions of Rent by clicking the compartment planned for that purpose. In case of possible contradiction, the General Conditions of Rent prevail over the present document.

FINANCIALS ARRANGEMENTS 

The on-line Reservation is definitive, except the faculties of Cancellation or Modification.
As a consequence, and except the cases below, you are indebted of the rent in the conditions stopped during the on-line Reservation.

A Voucher of reservation confirming the on-line Reservation is sent to you by e-mail.

Neither RENT A CAR nor the Agency do not incur responsibility because of the fraudulent use of this document by a third party.
By validating the Payment, you authorize expressly and irrevocably the Renter to sell your Means of payment of the total cost of the rent such as it will appear on the invoice which will be put back to you as well as, where necessary, of any supplements, Options and let us be possibly anything owed.

Payments are made in Euros.

During the taking possession of the vehicle, you will have to pay a Deposit by using an approved Means of payment. Allowing exception, expressly accepted by the Agency, this Means of payment is identical to that used during the on-line Reservation. The absence of payment of the Deposit, whatever the reason, could not dispense the Tenant of its obligations resulting from the reservation.

In case of cancellation / opposition by yourself of the Payment for whatever reason, the on-line Reservation will be the same cancelled, without prejudice for the Agency to protest, by any ways of right(law), any damages were bound to a cancellation or an inconvenient opposition of Payment or without real and serious cause.

Are included in the Price list of rent:

  • The rent of the Vehicle for period determined in the Reservation.
  • The in accordance with the provisions third-party insurance of the law of July 5th, 1985.
  • The possibly applicable taxes.
  • The on-line signed Options.

On the other hand are not included, in particular:

  • The deposit which will be asked you during the provision of the Vehicle.
  • The possible "franchises" staying chargeable to the Tenant in case of theft or of total or partial destruction / deterioration of the Vehicle and, it, in application of the General Conditions of Rent and the applicable Price list.
  • The possible Options proposed and signed in Agency.
  • The additional costs planned on the General Conditions of Rent, such as in particular the fuel, the cost of the fines and their administrative treatment, etc.

SPECIFIC PROVISIONS IN THE ACTIVITY " ALLER SIMPLE " (" ONE WAY ")

Unlimited mileage

The offer in unlimited mileage is specific in the activity " ALLER SIMPLE ". This one is intended for the private individuals within the framework of one go simple made in Metropolitan France (except Corsica) in the participating Agencies.

Delay

Any delay will be charged according to available conditions in Agency. These conditions can differ, of those stopped during the on-line Reservation.

HOW TO TAKE UP YOUR VEHICLE

At the time of the taking possession of the Vehicle with the Agency and in addition to the capacities reffered to the General Conditions of Rent, you necessarily have to arm yourselves with the Voucher of reservation which will have been sent to you by electronic way (e-mail)

THE CANCELLATION OR THE MODIFICATION OF THE ON-LINE RESERVATION

RENT A CAR offers you the possibility of cancelling or of modifying, under certain conditions, your on-line Reservation.

THE CANCELLATION OF THE ONLINE RESERVATION

You can cancel your on-line Reservation in the following conditions:

  1. If your Cancellation reaches the Agency more than 72 hours before the date of taking possession planned during the on-line Reservation, RENT A CAR will proceed to the refund of the on-line Payment, deduction made by a 30 ( thirty - € TTC sum as set-up fees. The on-line Payment will be paid off to you within 30 days as from the notification by yourself your decision of Cancellation.
  2. On the other hand if your Cancellation reaches the Agency less than 72 hours before the date of planned taking possession, the amount such as stopped during the on-line Reservation will remain acquired to RENT A CAR as fixed and not reducible damages whatever the reason.

This Cancellation must be notified to the Agency of departure (Agency of taking possession indicated during the online Reservation) by fax, by e-mail or still by mail arrived before the deadlines planned above.

THE CANCELLATION OF THE ON-LINE RESERVATION " ALLER SIMPLE " (" ONE WAY ")

Contrary to what is above said, you can cancel your on-line Reservation " ALLER SIMPLE " in the following conditions :

  1. If your Cancellation is notified at least 30 days before the date of taking possession planned during the online Reservation, RENT A CAR will proceed to the refund of the Payment, deduction made of a sum of 30 (thirty) € TTC as set-up fees.
  2. If your Cancellation is notified between 10 and 30 days before the date of taking possession planned during the on-line Reservation, the tenant will owe a compensation equivalent to 25 % of the total amount TTC of the on-line Reservation If your Cancellation is notified between 5 and 10 days before the date of taking possession planned during the on-line Reservation, the Tenant will owe a compensation equivalent to 50 % of the total amount TTC of the on-line Reservation.
  3. If your Cancellation is notified less than 5 days before the date of taking possession planned during the on-line Reservation, the total amount of the on-line Reservation is due.

Any demand of Cancellation must be notified with the power plant of reservation " ALLER SIMPLE " (+33 891 700 200), by fax, by e-mail (service-client@rentacar.fr) or still by mail arrived before deadlines planned above. 

THE MODIFICATION OF THE ON-LINE RESERVATION

You can request the Modification of your on-line Reservation in the Agency of departure till 72 hours before the date of taking possession planned during the on-line Reservation.
The Agency will make its best efforts to satisfy your demand within the limits of the availability of Vehicles. However and on this occasion, new financial conditions will be proposed to you and you will have the possibility, to accept them or to refuse them.
The demand of Modification, if it is accepted, can carry only a rent of Vehicle in the Agency of departure planned in conformance for the on-line Reservation.
In case the Agency could not satisfy your demand or if you did not accept the new financial conditions, the amount paid during the on-line Reservation will be paid off to you within 30 days as from the transmission of your decision of Cancellation, deduction made by a 30 ( thirty - € TTC sum as set-up fees.
The demand of upstart Modification less than 72 hours before the date of taking possession is considered for constituting a Cancellation in the sense of the article Cancellation of the on-line Reservation this before.
The demand of Modification must be notified to the Agency of departure (Agency of taking possession indicated during the on-line Reservation) by fax, by e-mail or still by mail arrived before deadlines planned above.

THE MODIFICATION OF THE ON-LINE RESERVATION " ALLER SIMPLE " (" ONE WAY ")

Contrary to what is above said, Any demand of Modification must be requested, for acceptance, with the power plant of reservation " ALLER SIMPLE " (+33 891 700 200), by fax, by e-mail (service-client@rentacar.fr) or still by mail arrived before deadlines planned above.
RENT A CAR will make its best efforts to satisfy your demand within the limits of the availability of Vehicles. However and on this occasion, new financial conditions will be proposed to you and you will have the possibility, to accept them or to refuse them.
In case your demand could not be satisfied or if you did not accept the new financial conditions, the demand of Modification is considered for establishing a Cancellation in the sense of the article Cancellation of the on-line Reservation " ALLER SIMPLE " this before.
The amount paid during the on-line Reservation will be paid off to you deductions made by the sums owed to Rent A Car in the sense of the article Cancellation of the on-line Reservation " ALLER SIMPLE " this before within 30 days as from the transmission of your decision of Cancellation.

MODALITIES OF THE REFUND

The refunds will take place in the form of credit of the payment card having been of use to the on-line Payment or, to the choice of the Agency, issue of check exclusively in the name of the person having settled the on-line Reservation.

THE EXTRA TIME OF THE RENTAL AGREEMENT

The extra time of the duration of rent has to collect the express, written and preliminary agreement of the Agency.
For that purpose, you have to go to the Agency of departure to obtain its agreement.
Any extra time will be charged according to current financial conditions within the Agency which can be different from the Price list of the on-line Reservation.

INTELLECTUAL PROPERTY - HYPERTEXT LINKS

Vehicles represented on Sites are it for information purposes and would not know how to engage the responsibility of the Agency in case of differences with those provided you with.
Besides, Sites, as well as graphical representations, photos, images and texts such as appearing on the present Sites would not know how to be used by some people whether it is without the express, preliminary and written authorization of RENT A CAR. By e-mail at the address webmaster@rentacar.fr.
Any unauthorized use will be the object of pursuits in the frame, in particular, of applicable measures of the Code of the intellectual property.
No hypertext link in the direction of Sites can be set up without the prior authorization of RENT A CAR. In any event, sites outer Sites having a hypertext link with Sites are not under control of RENT A CAR. As a consequence, RENT A CAR could not be held responsible, directly or indirectly, for their contents.
Mutually, the possible links towards other sites do not constitute, on no account, an approval or a partnership between RENT A CAR and these sites, these being subjected to their own conditions of use and policies of protection of the private life.
In case of conclusion by a user of the Sites of a service with a partner referenced on the aforementioned Sites, the general conditions of the aforementioned partner will be only applicable without RENT A CAR can be worried in any way.

INFORMATIQUE ET LIBERTES

RENT A CAR holds a file of personal data collected during the conclusion of the Rental agreement.
They are the object of a treatment allowing to manage your rent and the operations relating to it and to send you commercial information, if you wish. They are intended, in whole or in part, for RENT A CAR and to its partners.
According to legal requirements, you arrange:

  • Of a right of opposition for the recording on these files and for the use of your personal data
  • Of an access right, a rectification and an abolition of the information concerning you, by sending your request, accompanied by a documentary evidence of identity, by mail in:

 

RENT A CAR
1 quai Gabriel PERI
94340 Joinville le Pont
By signing the Rental agreement, you authorize RENT A CAR to use and to transfer your data to its partners, subcontractors and, aimed at a Member state or not at the European Community.

It is specified that RENT A CAR may use a file of " Management of the people at risk " which allows it to refuse the rent to these people.
Besides, in its member's quality in the Branch Renters of the National Council of the Occupations of the Automobile (CNPA), certain data, in connection with the Rental agreement, can be passed on with the aim of their mutualization for the benefit of companies members in this branch authorizing them to refuse legally any future rent.
By virtue of the deliberation CNIL(NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES) N 2006-235 of November 9th, 2006, you will beforehand be informed if you are concerned and will have then a right of opposition for the registration, access, rectification and/or deletion of your name specific data with the Branch Renters of the CNPA (50, rue Rouget of Lisle 92158 Suresnes Cedex).

Cookies

Sites use the technology of "cookies" to improve and facilitate your visit. Files "cookies" are sent on your computer and identify you as unique user. They store your preferences and personal technical information.
Sites use:
A) Permanent cookies namely cookies which stay in your computer until you deleted them
B) Temporary cookies namely cookies which disappear when you close your browser 
Cookies contain or do not reveal personal information. If you send personal information by Sites, however, these can be connected to the data stored in cookies.
If you do not accept that Sites use cookies, you can modify the parameters of your browser so that this one refuses cookies (on this matter, you must be able to find the instructions to change these configurations in the section Help of your browser. If you modify the parameters, you will maybe have no possibility of reaching all the parts of Sites.

APPLICABLE LANGUAGE - DISPUTES - CHALLENGES

The French language is the language applicable to the present contract which, in case of difficulties of interpretation or translation, will prevail over any other languages.
Any disputes relative to the use of Sites must be carried in front of the County court of Paris, except for the fact that the defendant is a natural person, in which case, it will be made application of the measures of the Code of civil procedure.

 

MEDIATION

In case of "dispute of consumption" such as defined by the prescription 2015-1033 of August 20th, 2015, you have the right to resort to a mediator with the aim of its resolution. For RENT A CAR, this mediator is: mediation Franchises - Consumers (MFC) - French Federation of the Franchise - 29 Bld de Courcelles - 75008 Paris

 

E-mail : info@franchise-fff.com - Web site : www.franchise-fff.com/fff/mediation-franchise-consommateurs.

 

Certain points of sale managed by franchisees, sole traders, were able to choose another mediator. Every franchisee remains been anxious to free(deliver) you this information on request. Download the detail of the procedure of mediation by clicking here.

 

 

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