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QUESTIONS YOU ASK YOURSELVES !

1. Booking

Rent A Car proposes you a wide choice of vehicles for the car rental:

We also propose you a wide choice of models for the rent of utilities, with a going capacity of 3m3 in 20m3.

 

Rent A Car the payment with cards accepts Visa, Visa premier, Carte Bleue, Mastercard, Mastercard Gold.

Certain agencies also propose additional means of payment. Do not hesitate to contact your agency of departure to know more about it.

 

You will receive by e-mail your voucher of reservation, with the summary of your choices.

You can also consult him in your customer account.

 

If you did not receive confirmation of your reservation, please contact directly your agency of departure.

If it is a reservation for a rent of going one way, please contact the One-way Service to +33 3 87 17 29 50 or by e-mail at the address: trajet-simple@rentacar.fr

 

You can modify your reservation with the agency of departure until 72 hours before the date of planned taking possession.

The Agency will make its best efforts to satisfy your demand. New financial conditions will be proposed to you and you will have the possibility, to accept them or to refuse them.

The demand of Modification must be notified to the Agency of departure.

If it is about a reservation of going away simple, any demand of Modification must be requested, for acceptance, with the power plant of reservation " ALLEZ SIMPLE " (+33 3 87 17 29 50), by fax, by e-mail (trajet-simple@rentacar.fr) or still by mail. RENT A CAR will make its best efforts to satisfy your demand within the limits of the availability of Vehicles. However and on this occasion, new financial conditions will be proposed to you and you will have the possibility, to accept them or to refuse them. In case your demand could not be satisfied or if you did not accept the new financial conditions, the demand of Modification is considered for establishing a Cancellation.

 

You can cancel your on-line Reservation if your Cancellation reaches the Agency more than 72 hours before the date of taking possession planned during the on-line Reservation. RENT A CAR will proceed to the refund of the on-line Payment, deduction made by a 30€ sum VAT as set-up fees.

This Cancellation must be notified to the Agency of departure.



If it is about a reservation of going away simple, the conditions of cancellation are specific.

  1. If your Cancellation is notified at least 30 days before the planned date of departure, RENT A CAR will proceed to the refund of the Payment, deduction made of a 30€ sum VAT as set-up fees.
  2. If this cancellation is notified between 10 and 30 days before the planned date of departure, the tenant will owe a compensation equivalent to 25 % of the total amount VAT of the on-line Reservation
  3. If this cancellation is notified between 5 and 10 days before the planned date of departure, the tenant will owe a compensation equivalent to 50 % of the total amount VAT of the on-line Reservation

If your Cancellation is notified less than 5 days before the planned date of departure, the total amount of the on-line Reservation is of.

Any demand of Cancellation must be notified with the call center of reservation " ALLEZ SIMPLE " (+33 3 87 17 29 50), by fax, by e-mail (trajet-simple@rentacar.fr) or still by mail arrived before deadlines planned above. 

 

Here are the reasons pulling additional costs:

  • The Deposit which will be asked you during the provision of the Vehicle.
  • The possible "Franchises" staying chargeable to the Tenant in case of Flight or in case of total or partial destruction/deterioration of the vehicle and, it, in application of the General Conditions of Rent and the applicable Price list.
  • The possible Options proposed and signed in Agency.
  • A delay in the return of the vehicle.
  • The set of the additional costs planned on the General Conditions of Rent, such as in particular the fuel, the cost of the fines and their administrative treatment etc.

 

For your comfort and your safety, certain agencies can provide you with additional equipments such as:

  • Baby seat
  • Car seat
  • GPS
  • ...

This equipment can be booked directly online or in agency the day of the departure.

You can add additional drivers, for the payment of a supplement, a day and by additional driver, the modalities of which appear on the tariff Conditions. The additional driver (s) owes (must) be indicated (s) on the Rental agreement from the Vehicle.

 

At Rent A Car, we propose the possibility of returning the vehicle to the agency " Trajet Simple " the closest to the place of residence. To benefit from this type of rent, go on allez-simple.com or : https://www.rentacar.fr/en/one-way

 

2. Rental conditions

Every driver has to be a holder of a driving licence of current validity in France and corresponding to the desired category of Vehicle, for at least 3 years.

To rent a car, you have to arm yourselves with a credit card in your name and of current validity. 

To rent a commercial vehicle, you have to be a holder of the driving licence B for more than 5 years.

 

3. Withdrawal of vehicle

To get back the vehicle, the driver has to present to the Agency of departure:

  • ID card
  • The original of its driving licence
  • An internet address confirms
  • A proof of address
  • A credit card
  • In case of payment by " voucher " or prepaid reservation, an accepted means of payment.

Every additional driver has to present to the Agency of departure an ID card (ID card or passport) and the original of his driving licence of current validity.

To get back your vehicle, you have to sign your rental agreement as well as the index card.

 

During the taking possession of the vehicle, you will have to pay a Deposit (not taken at first) by using an approved means of payment.

The Rental agreement which includes the called(index card " State of the Vehicle " indicate the possible visible damages of the Vehicle, the number of kilometers traveledby the Vehicle and the level of fuel supplied from the rent. You fill, at first and during the return, the index card "État du Véhicule".

Compare the number of kilometers and the level of fuel registered on the dashboard with the mentions appearing on the Rental agreement and/or on the index card "État du Véhicule".
Verify that the copy of the car registration document of the Vehicle, the green card of insurance and the accident report of accident are in the Vehicle.


We provide you with, in every Vehicle, a kit of safety (triangle + vest). Verify that the vest of high visibility is placed in the passenger compartment and that a triangle of pre-road marking is placed in the safe.

You make a commitment to make rectify the Rental agreement and/or the index card "État du Véhicule" by our staff in case of anomaly and/or of conflicts.

 

 

4. During the rent

The Vehicle can be used in the bordering countries of France. A preliminary request will have to be formulated with the Agency.

If it is about a rent of going away simple, the demand must be formulated with the One-way service by telephone in +333 87 17 29 50 or by e-mail at the address trajet-simple@rentacar.fr and is subjected to its acceptance. The mileage being unlimited only in metropolitan France (except Corsica), every kilometer traveled abroad will be the object of a complementary invoicing.

 

To Rent A Car, we propose you car rentals a 1 hour in 90 days.

For a rent to go away simple, the minimal duration of rent is of 24 hours and the maximal duration of rent is of 72 hours.

 

When you rent a vehicle, specific kilometric packages in your demands are proposed to you.

Rent A Car also proposes you an offer in specific unlimited mileage in the activity " ALLEZ SIMPLE ". This one is intended for the private individuals within the framework of one go simple made in Metropolitan France (except Corsica) in the participating Agencies. Every kilometer traveled abroad will be the object of a complementary invoicing.

 

The expenses of fuels are at your expense. You have to restore the vehicle with the same level of fuel as that indicated in the index card "Etat du véhicule".

 

In case of breakdown of the Vehicle or Accident requiring repairs, get in touch with our assistance telephone number of which appears in the present dress handkerchief in the Vehicle containing in particular the securities of traffic and the copy of the Rental agreement.

In the event of an accident, you have to inform us about it immediately and put back an accident report duly completed and signed by yourself and the third party concerned to the Agency, within 48 hours. 
In the event of an accident during his conduct by a driver not indicated on the Rental agreement, additional insurances and possibly signed complements to protection are not applicable, and you have to indemnify us of the entire damage which are attributable you.

In case of Theft of the Vehicle, you have to declare immediately (except case of absolute necessity) the Theft or the theft attempt to the authorities of police as soon as you have knowledge of it as well as to the Agency and to restore to the staff identified of the the aforementioned Agency the systems of locking and starting up / stop of the Vehicle, the Rental agreement, the " securities of traffic " and the deposit certificate of posting of the statement of Theft above. This formality must be carried out within 24 hours by the statement of Theft, and in any case before the end of the Rental agreement (except case of absolute necessity).

 

5. Return of the vehicle

We suggest you checking contradictorily the visible state of the Vehicle with our staff on the return to the rent, and comparing it to that indicated on the index card "État du Véhicule". If the visible state of the Vehicle on the way back differs from that of the departure, We charge you the noticed damages (shocks body, missing accessories) within the limits of the applicable maximal financial responsibility according to the possibly signed complements to protection.

 

You have to restore the Vehicle, the systems of locking and starting up / stop of the Vehicle and its titles of traffic inside the Agency of departure (unless otherwise specified appearing in the Rental agreement) to an employee identified with dates and times suited in the Rental agreement, and in every case during the opening hours of the Agency.

You have to inform us, as soon as possible, about any event preventing you from restoring the Vehicle in date and time suited, from establishing a diversion liable to legal prosecution. If you wish to extend the rent beyond his initial duration, it is necessary to make the preliminary request in writing (by e-mail with request of acknowledgement of receipt) for the Agency at least 48 hours before the day and the hour of return planned to the Rental agreement.

 

6. Insurance / Franchise

By renting a Vehicle, the occupants of the Vehicle (drivers and passengers) benefit from the insurance "civil liability in thirds". The third-party insurance in thirds guarantees the financial consequences of the physical or material injury which the driver and the passengers of the Vehicle can cause in thirds when they are in the Vehicle. She also covers the physical injury undergone only by the passengers of the Vehicle.

 

Certain Agencies suggest you signing additional insurances the modalities(methods) of which appear on the tariff Conditions :

  • Personal insurance transported (PAI)
  • Medical and technical care in the Vehicle 24 hours a day
  • Complements to protection
  • Complement Assistance Repair Area



The amounts of the diverse franchises are shown in Agency and available on request with the Agency. The conditions of the Repurchase of franchise are available in participating AGENCY or on the Site.

For a rent go away simple, please contact the one-way service : +33 3 87 17 29 50 – trajet-simple@rentacar.fr

 

7. Rent A Car and you

Contact us by telephone to +33 891 700 200 (0,25€ VAT / min), by email to our customer service - clientele@rentacar.fr, via our form of contact or by mail:

1 rue Antonin Mercié
75015 Paris


Also find us on Facebook and Google +.


As for our one way offer, contact us by telephone to +33 3 87 17 29 50, by email to service - client@allez-simple.com or at : 

Service Aller Simple 
1 Quai Gabriel Péri
ZAC des studios
(RENT A CAR)
94340 Joinville Le Pont

Also find us on Facebook.

 

To contact a Rent agency meeting on the page dedicated to our agencies.

 

To create your Rent A Car, account fill the registration form. If you already possess one, become identified on the same page.

 

Once identified, meeting in your customer space, section " My personal information " > " Modify my password ".

 

To find your password, meeting on the page of authentification and click the link " forgotten Password ". Having informed your email, you will receive by e-mail your new password.

 

The on-line payment by bank card is totally secured. Purchase guaranteed without risk: your personal data are calculated by means of the quite last technology SSL.

The Renter holds a file of personal data collected during the conclusion of the Rental agreement. They are the object of a treatment allowing to manage your rent and the operations relating to it (invoicing) and to send you commercial information. These data will be kept during the duration of the contract of rent and if necessary in the necessities of a survey. According to legal requirements, you arrange:

  • Of a right of opposition for the recording on these files and for the use of your personal data
  • Of a right of access, rectification and deletion of the information concerning you, by sending your demand, accompanied with a documentary evidence of identity, by mail in : RENT A CAR 1 quai Gabriel PERI 94340 Joinville le Pont.





For any further information, do not hesitate to consult our general conditions.

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